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Stacey St. John

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FEBRUARY 06, 2024

#66: Protect Your Short-Term Rental Empire: Avoid Costly Credit Card Fraud

Buckle up, because I’m about to spill the tea on a major snafu I hit in my short-term rental journey. Let’s just say, stolen credit cards and a $10,000 dent in my wallet were NOT part of the dreamy rental life I envisioned.

But fear not, fellow hosts! I’m not here to wallow in misfortune. Instead, I’m sharing my war wounds (and battle scars!) to help YOU navigate the sometimes-shady world of short-term rentals.

In this episode, we’ll be uncovering:

  • The sneaky tricks credit card scammers use to try and swipe your hard-earned cash. ️‍♀️
  • How to deal with chargeback dramas like a pro (because let’s face it, they happen!). ️
  • Top-secret tactics to fortress-ify your rental and make those bad guys think twice.

Think of this as your crash course in security. I’m talking actionable tips, easy hacks, and cutting-edge tech that’ll turn you into a fraud-fighting ninja.

Don’t let those sneaky guests steal your peace of mind (or your profits!). Tune in, grab your metaphorical sword and shield, and get ready to level up your short-term rental game!

Hit play and let’s do this!

P.S. Don’t forget to share this with your fellow hosts! The more we spread the knowledge, the safer our rental empires will be.

Highlights and Key Points:


[03:07] Stacey’s $10,000 Loss Story in Short-Term Rental Business

[08:41] Introduction and benefits of using Superhog for guest verification

[09:45] The necessity of having a system to verify the identity of the person booking

[13:45] Identifying red flags in booking patterns

[20:47] Strategies for dealing with suspected fraudulent bookings

[23:35] Trusting your intuition when suspecting fraudulent activities

[24:13] How we handled this fraudulent activity in our short-term rental business

[28:18] The importance of security measures like cameras and smart locks in properties

[31:53] Adapting business strategies in response to challenges

Golden Nuggets


  • “It’s critically important that you have third-party software to be able to verify and validate your guests identity.”

  • “If you suspect that you have a fraudulent booking on your hands, go ahead and cancel it.”

  • “Find the proper balance in your business so that you’re mitigating risks, but also protecting yourself from massive losses in revenue.”

Resources Mentioned


Superhog –



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Hey, you!

If you’re a fan of my show, I want to say THANK YOU. Seriously, from the bottom of my heart – I couldn’t do this without you.

There’s one thing that would make me even more thankful – having your support through ratings and reviews on your preferred podcast player. 

This helps me reach more people (just like you) who are eager to achieve their STR goals and dreams.

It’s super easy – just click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.” Then be sure to let me know what you loved most about the episode!

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I’ll be adding a bunch of bonus episodes to the feed and, if you’re not following, there’s a good chance you’ll miss out!

Thanks again, sister – and cheers to your STR success!


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